How soon do your cookies ship out?
Our team is baking around the clock to get you your handcrafted cookies. All orders will ship within 1-4 business days from when the order is placed. Once your Last Crumb leaves the kitchen, it typically takes 1-4 business days to deliver to your door. Overnight orders can only be placed Monday-Thursday by Noon PST.
Can I hold or schedule my order?
We aren’t able to hold or schedule an order for a specific shipping/delivery day. All orders ship out within 1-4 business days from when the order is placed. From there, the time in transit depends on the shipping option chosen at checkout!
Are the cookies shipped in a cooling package?
Our cookies are not shipped with ice or with any “cooler” type of packaging. Our cookies are baked fresh and housed in black matte box and that box is placed inside a shipper box.
My cookies arrived soft/melted. What should I do?
In two words: just chill. The world isn’t coming to an end over soft baked cookies being… you know… soft. Sometimes, if it’s a bit warmer than usual outside, the chocolate, butter, or other mix-ins can melt and make the cookie gooey-er than intended. For the best experience, we recommend placing the warmed cookies in the fridge to let these handsome fellas chill.
If you experience any major issues, snap some photos and send them over to our team at firstname.lastname@example.org and they’ll do their best to help!
How should I store my cookies?
We recommend storing your cookies in their packaging at room temperature.
How much are your cookies?
$140 for our Core Collection
$160 for Premium/Limited Collections.
We’re talking about a dozen artisan cookies so gorgeous you’ll want to frame them and so delicious you’ll want to jump in a time-machine to experience it all over again. And, don’t get us started on the beautiful black luxe box that houses them...
How do I order?
Our Core Collection is available for purchase right on our site, but to stay up to date on all our limited/exclusive drops, be sure to sign up for our email!
Can I choose my flavors?
Each collection is a tasting experience tailored for those with exquisite and ambitious taste and currently, we only offer our Collections as is! While we don’t offer custom boxes at the moment, we hope to do so in the future. Stay tuned!
I have a nut allergy, can I still eat your cookies?
We bake all of our cookies in an open kitchen on shared equipment. All of which process wheat, dairy, eggs, soy, peanuts, and tree nuts. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. We know how serious allergies are and we care about your safety, so we want to be transparent. If you or the recipient has a severe allergy we recommend consulting with your doctor for further guidance before consuming.
What’s the nutritional info for each cookie?
You can find the nutritional information for each of our cookies here
What is the shelf life of the cookies?
Two weeks – they’re not packed to the brim with preservatives. With that said, due to our wildly advanced packaging technology, they remain at peak freshness for up to two weeks before starting to stale. If you think it’ll take longer than 2 weeks to consume, we recommend sticking them in the freezer as soon as you receive them. Freezing can keep them fresh for up to a month!
My shipper box arrived damaged.
Sometimes shipper boxes become damaged in transit. If your shipper box has a rip or break and/or was taped up, please keep in mind that damage to the shipper box is normal and sometimes our carrier will tape the box to keep it safe from further damage. Of course, if there are issues with the cookies themselves, feel free to reach out to our team at email@example.com and we’ll do our best to assist!
My order is delayed… Help!
If your order is slightly delayed by the carrier but is still arriving within the chosen delivery time frame, please allow for it to make its journey to you. The unexpected sometimes happens. Carrier delays are normal. Natural disasters are natural. Flat tires that leave your delivery driver hitchhiking in the desert without any cell service to update your tracking info – are flat.
If it seems as though it will arrive later than the delivery time frame, please shoot over a message to firstname.lastname@example.org and we’ll look into this further for you!
My tracking number says the order was delivered, but it’s not here.
Technology isn’t human proof. Think about it, if your grandma got a job delivering packages there’d be some serious tracking errors. Sometimes packages are marked “delivered” prematurely or are misplaced at a neighbor’s house or similar address. Make sure to check in with the Customer Service Crumb at email@example.com if your package doesn’t arrive or your sneaky neighbors don’t admit to taking your cookies.
How do I cancel an order?
As long as your order has not shipped yet, shoot us an email at firstname.lastname@example.org with your order number and request to cancel, and our team will help!
Can I change the shipping address?
If your order has not shipped, please send over the new address to email@example.com so our team can make the change for you!
What’s your return/exchange/refund policy?
We strive to provide our customers with the highest quality and freshest cookies possible. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds, however, we are committed to addressing any valid concerns regarding the quality, damage, or errors related to your order.
Please contact our team at firstname.lastname@example.org for any further assistance or inquiries.
Can I purchase multiple boxes for corporate gifting?
The answer is yes. We want everyone, even Stanley, the professional cubicle camper, to experience Last Crumb. If you’re looking to place an order of 5 or more, head here, fill out the form, and our team will get back to you!