Common
questions.

Shop the Core Collection here, or build a box with your favorite flavors.

Yes. Build Your Own Box lets you choose six or twelve cookies. The Core Collection is our signature assortment of twelve flavors.

The Core Collection is $120 for twelve individually sealed cookies in our signature box. Other collections and custom boxes are priced on their product pages.

Contact us with your order number before dispatch to request cancellation.

Email hello@lastcrumb.com with your order number and photos of the issue. Our team will review everything and help make it right.

Orders typically leave our kitchen within one to four business days. Once your box ships, delivery usually takes another one to four business days. Overnight orders must be placed Monday through Thursday by noon PST.

We cannot hold an order or guarantee a specific delivery date. Orders ship within one to four business days, followed by the transit time selected at checkout.

Cookies do not ship with ice or cooler packaging. Each freshly baked dozen is sealed inside our matte-black box, which is protected by an outer shipping box.

Minor wear to the outer shipper can happen in transit. If the cookie box or cookies are affected, photograph the damage and contact hello@lastcrumb.com so our team can assist.

Carrier delays occasionally happen. If tracking shows the box will arrive outside your selected delivery window, email hello@lastcrumb.com and our team will look into it.

Check nearby entrances, your building desk, and neighboring addresses first. If the box still cannot be found, contact hello@lastcrumb.com for help.

If the order has not shipped, email the new address and your order number to hello@lastcrumb.com. The team will update it when possible.

Keep cookies packaged at room temperature for up to two weeks. For longer storage, freeze upon arrival for up to one month.

Warm weather can soften chocolate, butter, and other mix-ins. Place the sealed cookies in the refrigerator until firm. For any major issue, send photos to hello@lastcrumb.com.

Our shared kitchen handles wheat, dairy, eggs, soy, peanuts, and tree nuts. Cross-contact cannot be ruled out. Anyone with a severe allergy should consult their doctor before eating.

Contact the concierge with the name of the cookie you’re interested in.

Bulk orders start at 15 boxes. Volume discounts are available; smaller orders can be purchased here.

US multi-address delivery and staggered bulk shipments are available. Ask about international options.

Gift messages allow 160 characters. Corporate options include custom inserts, shippers, and cookie selections.